HOW DOES SHIPPING WORK?
We here at Vollayo have partners with global merchants and artisans in order to provide you the best prices and the most interesting products. Our fulfillment center is located in China. We offer international shipping options too - no matter where you are, you can buy from us! Remember, we offer free worldwide shipping! To ensure the highest quality it takes us 3-5 days to process your order, after that you can expect the delivery of your items within 12-22 days.
WILL I BE GIVEN A TRACKING NUMBER?
Yes! Tracking numbers will be provided within 5 business days of your order being placed. Because of our international shipping feature, it may take up to 5 days after receiving your tracking number to be able to track your package on our website, as the system is uploading the high-volume of orders.Please note that If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately. Note: if for some reason your order is never released by customs, we'll send you a replacement!
HOW LONG WILL IT TAKE FOR SHIPPING?
These dates are very conservative, and most of our orders are reported delivered before the listed amount of days. It takes 12-22 working days to ship worldwide. THERE WILL BE A 3-5 DAY PROCESSING TIME FOR EVERY ORDER BEING SHIPPED OUT.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll be happy to guide you through the return process.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via the Contact Us page and we'll get back to you as soon as we can.
Or directly email us at firstname.lastname@example.org for any questions or concerns!